About Cisco Technical Support
The Cisco Technical Support mobile application for Android simplifies network maintenance, saving you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and...
The Cisco Technical Support mobile application for Android simplifies network maintenance, saving you time by providing tools to help troubleshoot issues, research products, update & create support cases, track RMAs, and manage your install base anywhere, anytime! Love the app? Let us know. Your feedback and reviews help drive new features in the app.
The Cisco Technical Support mobile application is like a virtual library, providing users access to installation and configuration guides, data sheets, and command reference guides for more than 7,000 products including:
• ASR & ISR Enterprise Routers; CRS Core Routers; Small Business Routers
• Catalyst and Nexus Switches for the Enterprise and Data Center
• Meraki Wireless (Wi-Fi) Access Points and Controllers
• ASA Security Appliances, VPN clients (AnyConnect), and Firewalls
• Collaboration products (WebEx, Telepresence & Video Endpoints, Call Manager, Jabber)
• Data Center products (Nexus Switches, UCS Servers)
Cisco Technical Support Basic Features - Available to all users:
• Engage with fellow networking professionals within the Cisco Support Communities. Ask and answer questions, gain reputation, and more!
• View product-specific support content for over 7,000 Cisco products
• Access over 1,800 configuration examples and troubleshooting technotes authored by Cisco TAC Engineers
• Receive PSIRT (Security Advisories), End-of-Life, and Field Notice mobile push notifications
• Access to the Cisco Reseller Locator located in Tools
• Bookmark your favorite RSS feeds, and video channels in "My Shortcuts"
• Save content with the Pocket (Read-It-Later) service; go to http://www.getpocket.com/ for information on how to set up this service
Cisco Technical Support Advanced Features - Available to Cisco Support Contract holders:
Support Cases & RMAs:
• View, Edit and Create support cases and track return RMAs
• Access support case notes and attachments (txt, pdf, xls, ppt, doc, and image file types)
• Receive support case updates via mobile push notifications
• "My Notifications" stores your support case related notifications over the prior 30 days.
• Contact your assigned TAC engineer, On-Site Contact, and Field Engineer via phone or email
• Bookmark urgent support cases for easy reference from "My Shortcuts"
• Request case updates, case closure, and reopen cases with a single tap
Support Contract & Product Coverage Information:
• View contract information and set expiration reminders with "My Contracts"
• Use the embedded bar code scanner to easily look up product coverage details by serial number with "Check Device Coverage"
• Validate and update an installation using your current location
• Manage your install base (view EoX, warranty and coverage status) for up to 10,000 devices with "My Devices"
• Access to Contract Renewal, Last Day of Support, and End-of-Life reports in "My Devices"
Bug Search Tool:
• Access to the Bug Search Tool to assist with risk management, product maintenance, and troubleshooting
• Bookmark software bugs for easy access from "My Shortcuts"
• Research Cisco software bugs by product, IOS version, or keyword
Tools:
• Basic SSH/Telnet client for remotely connecting to network devices
• VCS Service Checker
• IPsec Overhead Calculator
Do you have questions or want to provide feedback? Send us an email at:
[email protected]
Previous Versions
Here you can find the changelog of Cisco Technical Support since it was posted on our website on 2014-06-13 02:21:15.
The latest version is 5.1.5 and it was updated on 2024-04-19 23:44:52. See below the changes in each version.
Cisco Technical Support version 5.1.5
Updated At: 2022-06-24
Changes: ALERT: Cisco CTS version 5.1.5 is now available. Please upgrade to the new version to update login security features.
Cisco Technical Support version 5.1.4
Updated At: 2022-02-07
Changes: What’s New in v5.1.4
Bug fixes and minor improvements
ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features.
Cisco Technical Support version 5.1.4
Updated At: 2021-01-29
Changes: Bug fixes and minor improvements.
ALERT: Cisco CTS version 5.1.4 is now available. Please upgrade immediately to the new version to update login security features.
Cisco Technical Support version 5.1.3
Updated At: 2020-10-19
Changes: Bug fixes and minor improvements.
Cisco Technical Support version 5.1.2
Updated At: 2020-05-26
Changes: What’s New in v5.1.2
Login security upgrades
Minor Bug fixes
ALERT: Cisco CTS version 5.1.2 is now available. Please upgrade immediately to the new version to update login security features.
Cisco Technical Support version 5.1.1
Updated At: 2020-04-09
Changes: What’s New in v5.1.1
Barcode Scanner upgrade
Updated User Guide
Minor Bug fixes
ALERT: Cisco CTS version 5.1.1 is now available. Versions prior to CTS 5.0 are no longer supported. If you have not already done so, please upgrade immediately.
Cisco Technical Support version 5.1
Updated At: 2020-02-14
Changes: Enhancements & Bug fixes
Cisco Technical Support version 5.0
Updated At: 2019-12-06
Changes: New and improved authentication process based on Cisco security policies
Enhancements & Bug fixes
Cisco Technical Support version 4.2.3
Updated At: 2019-10-28
Changes: Maintenance Updates.
Cisco Technical Support version 4.2.1
Updated At: 2019-09-09
Changes: What’s New in version 4.2.1
- Pagination for Contracts
- SSH/Telnet Client tool deprecated
- Bug fixes and minor improvements